Due to warehouse transition, we are experiencing some shipment delays. We want to assure you that we will do our best to minimize any disruptions during this time. A dedicated team is in place to identify any issues, assign ownership and fully resolve. If you have any questions, please contact our Customer Care team at (800) 558-6270.

 

Shipping Information

View shipping costs, timing and information below.

  

​​​​​​​Happy Holidays from your friends at EMP! As we enter the holiday season, please make note of non-shipping days that may increase delays below. 

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Thanksgiving

 
  • Wednesday, 11/23/22
  • Thanksgiving Day, Thursday, 11/24/22
  • Friday, 11/25/22
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Christmas

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  • Wednesday, 12/21/22
  • Thursday, 12/22/22
  • Friday, 12/23/22
  • Christmas Holiday Observed, Monday, 12/26/22


​​​​​​​​​​​​​​​​​​​​​Normal Shipping resumes on Tuesday, 12/27/22. Any orders placed during holiday closures will result in shipping delays.​​​​​​​​​​​​​​

Please see additional shipping information below. (This does not account for any additional shipping delays.):

    Shipping Time

    Same-day Shipping

     

    For in-stock items, we normally ship within 1–2 business days. If you place an order before the cutoff window (3:00pm ET Monday-Friday), your order will be shipped the same day. If the cutoff is missed, orders will be shipped the next business day. See the Medication Ordering page for shipping times on pharmaceutical items.

     

    Transit Times

     

    When shipping regular ground, you can expect the following transit days to your location. Please note: Transit days are based on business days.



    shipping-costs-by-color

    Ground Shipping

     

    Get FREE ground shipping on orders $175+. Pay $10.50 for ground shipping on orders under $175.

     

    Expedited Shipping

     

    If you need your order quickly, you have the option of shipping Next Day Air or 2nd Day Air. Pricing will be calculated based on your order subtotal.

    • View Expedited Shipping Cost Table
    Order Subtotal Next Day Air 2nd Day Air
    $0 - 99.99 $90.00 $50.00
    $100 - $249.99 $130.00 $90.00
    $250 - $499.99 $200.00 $150.00
    $500 - $999.99 $280.00 $210.00
    $1,000 - $2,499.99 $750.00 $300.00
    $2,500 - $4,999.99 $1,500.00 $650.00
    $5,000+ $2,500.00 $1,500.00

    Pro tip: Depending on your shipping location, you might already get one or two-day shipping via regular ground, without paying extra for an expedited option. Check out the map below to make an informed decision.

    Shipping Exceptions

     

    While the information above holds true in most cases, there are a few exceptions to our general shipping rules:

     
    • If you are a dealer or reseller, or you live outside of the contiguous United States, you do not qualify for free shipping on orders over $175, and different shipping costs apply. Contact Customer Service for details. At this point in time, we are unable to ship internationally or via freight forwarder.

    • Most orders are shipped ground, except for certain larger items (think ambulance cots or exam tables), which ship via a commercial trucking service. Large items that require commercial trucking service are denoted on the product page with this message:
     freigt description icon
     

    If you place an order that requires shipment via commercial trucking service, special freight pricing will need to be calculated. Prior to processing your order, our Customer Service team will reach out to you with freight costs.

    If you have additional questions about shipping, please contact Customer Service.