Updated: February 6, 2024

Exciting News for EMP!

We are thrilled to bring you some exicting news that will elevate your experience with us!

Integration of EMP into Bound Tree

Emergency Medical Products (EMP) will seamlessly transition into Bound Tree Medical (Bound Tree), a leading national distributor of medical supplies, equipment and pharmaceuticals. The integration of EMP into Bound Tree will conclude within the next 60-90 days, at which time, Bound Tree will assume full operation of the EMP business and will service customers under the Bound Tree brand name.

Shared Commitment to Service

Both EMP and Bound Tree are esteemed Sarnova-owned brands with a rich history of serving at the highest level. Our shared commitment to delivering the best products, service and support to our customers remains unwavering, and this integration marks a significant leap forward in enhancing our suite of services and solutions for you.

More Benefits with Bound Tree

As part of this integration, we warmly welcome EMP customers into the Bound Tree family to access even more benefits. As a Bound Tree customer, you can look forward to a more expansive and efficient distribution network, a wider product assortment, innovative services and solutions, unparalleled customer care and a national footprint of clinically trained sales representatives—all aimed at providing an even better experience, including:

  • Automatic access to inventory in multiple distribution centers across the country.
  • Improved fill rates and service levels.
  • Access to more than double the number of products.
  • Opportunity to save more money with Curaplex.
  • Full-service Rx capabilities including controlled substances and CSOS ordering.
  • Easy web-based ordering from Bound Tree’s secure, PCI certified website.
  • Account Manager and Customer Care teams who understand and support your needs.
  • Market-leading services such as inventory management and CAPCE-certified training.

What to Expect

No action from you is required at this time. As our dedicated team works through a seamless transition, here is what you can expect in the coming weeks:

  • We anticipate completing the integration of EMP into Bound Tree within the next 60-90 days.
  • Until the full integration date, EMP will continue normal operations.
  • At full integration, your existing EMP account information and pricing will be seamlessly transferred to Bound Tree.
  • Prior to the integration date, you will receive details on how to access your information on your existing or new Bound Tree account.
  • If you already have a Bound Tree account, feel free to continue ordering from Bound Tree.
  • We commit to regular communication with updates and important information about the transition.
  • For additional information and details, please refer to the FAQs.

We are committed to serving you with the highest level of dedication. In the days and weeks ahead, anticipate more communications from us. If you have any questions, please feel free to reach out.

Bound Tree is eagerly looking forward to being your trusted partner, helping you save money and improving your operations and patient outcomes.


FAQs

Integration of EMP into Bound Tree Medical

SUMMARY

Q: What is the integration of EMP into Bound Tree?

A: Emergency Medical Products (EMP) will seamlessly transition into Bound Tree Medical (Bound Tree) in 60-90 days. Bound Tree Medical will assume full operation of the EMP business and will service customers under the Bound Tree brand name.

Q: Who is Bound Tree Medical?

A: Bound Tree Medical (Bound Tree) is a nationwide distributor of emergency medical equipment, supplies and pharmaceuticals. For over 45 years, Bound Tree has been dedicated to helping those who save and improve patients’ lives, serving customers in Fire/EMS, Law Enforcement, DOD/Government Agencies, Education, Clinics/Hospitals, Local Businesses and others involved in emergency medical care and treatment.

Q: What is the current relationship of EMP and Bound Tree?

A: Both EMP and Bound Tree are esteemed Sarnova-owned brands with a rich history of serving the market at the highest level.

Q: When will the transition of EMP to Bound Tree take place?

A: We anticipate completing the integration of EMP into Bound Tree in 60-90 days. A dedicated team from EMP and Bound Tree is diligently working on a seamless transition plan to ensure there is little to no disruption for our customers during the transition. We will share details on a regular basis throughout the process.

Q: What are the benefits of becoming a Bound Tree Customer?

A: Customers can look forward to a more expansive and efficient distribution network, a wider product assortment, innovative services and solutions, unparalleled customer care and a national footprint of clinically trained sales representatives—all aimed at providing an even better experience, including:

  • Automatic access to inventory in multiple distribution centers across the country.
  • Improved fill rates and service levels.
  • Access to more than double the number of products.
  • Opportunity to save more money with Curaplex.
  • Full-service Rx capabilities including controlled substances and CSOS ordering.
  • Easy web-based ordering from Bound Tree’s secure, PCI certified website.
  • Account Manager and Customer Care teams who understand and support your needs.
  • Market-leading services such as inventory management and CAPCE-certified training.

ACCOUNT TRANSFER

Q: Will customers be able to continue to order from EMP?

A: Customers can place orders with EMP through the date of integration, after which all orders will be automatically transferred to Bound Tree to fulfill. All orders after the integration date should be placed directly with Bound Tree. Customers who visit the BuyEMP.com website after this date will automatically be redirected to the Bound Tree website where their username will be ported over and their pricing will be preserved.

Q: Will customers have the same Account Manager as they had at EMP?

A: Customers might have the same Account Manager who serviced them at EMP, or they may be assigned to a new account manager from Bound Tree, especially if they have already been working with Bound Tree. Contact information for their dedicated Bound Tree Account Manager forthcoming.

Q: What phone number should customers use to reach Customer Care?

A: Prior to the transition, customers can continue to contact EMP Customer Care at 800-558-6270. After the transition date, calls will automatically be re-routed to Bound Tree Customer Care at 800-533-0523.

Q: Will customers have the same distribution center as current?

A: Until the integration, EMP customers will still be shipped from the Greenwood, IN facility. After the transition, some customers will be serviced from Bound Tree’s Greenwood, IN facility, and in other cases, customers will be assigned to another Bound Tree facility that is closer to them for faster, more efficient service. Information about assigned distributions centers is forthcoming.

Q: What if a customer does not have an account with Bound Tree, will they get a new account number?

A: If a customer does not have an existing account with Bound Tree, their EMP account will be given a new Bound Tree account number. All their account information, including their order history, contacts and shipping addresses, payment preferences, licenses and any open orders will be ported over to their new Bound Tree account. Customers will be contacted soon with their new Bound Tree account number and information on how to log into boundtree.com.

Q: How will customers get information about their new Bound Tree account?

A: Prior to the integration date, new Bound Tree customers will receive essential information about their account, including their new account number and contact information for their Account Manager and Customer Care representative. During the transition period, the customer’s dedicated Bound Tree Account Manager or Customer Care representative will be reaching out to them to see how they can assist. Customers can also visit boundtree.com to sign up for emails, deals and get access to digital versions of the catalogs. And, as always, customers can feel free to call the Bound Tree Customer Care team at (800) 533-0523, Monday - Friday, 8:00 a.m. - 8:00 p.m. EST or by emailing contactcustomercare@boundtree.com.

PRODUCTS/PRICING

Q: Will Bound Tree carry the same products as EMP?

A: There is a substantial overlap of products available between EMP and Bound Tree. Bound Tree will also be adding additional items from EMP that were not previously offered by Bound Tree. In total, customers will have access to twice the number of supplies, equipment and pharmaceuticals at Bound Tree enhancing the experience and ability to source all of your needs in one place.

Q: Will customers have the same pricing on Bound Tree products that they have on EMP products?

A: EMP pricing will carry over to Bound Tree on the effective date of the transition, which we expect to occur within 60-90 days of the announcement. (Please note, due to the high volatility of pharmaceutical market pricing, Bound Tree cannot guarantee prices are held on select pharmaceutical items.) More information about customer specific pricing is forthcoming.

Q: What if a customer has previously negotiated contract pricing with EMP – will that contract be honored by Bound Tree?

A: Yes, negotiated pricing will be brought over to Bound Tree. Bound Tree Account Managers will work with customers to ensure contracted pricing is preserved.

WEBSITE

Q: Will the EMP product item numbers work on the Bound Tree website?

A: Most items that can be purchased from EMP will be carried by Bound Tree and have the same item number. Any different EMP item numbers are being cross-referenced with Bound Tree item numbers. After the integration date, customers will be able to search boundtree.com using EMP item numbers to find the comparable items.

Q: How does a customer log onto Bound Tree’s website?

A: If the customer has an existing account with Bound Tree, they will use their current Bound Tree login credentials to access their account on boundtree.com. Their EMP account information will be ported over to their existing Bound Tree account. If they do not have an existing Bound Tree account, information is forthcoming on how to access their EMP information on their new Bound Tree account.

Q: Will a customer’s previous EMP order history and reports be available on the Bound Tree website?

A: Yes, a customer’s EMP account information will be available on boundtree.com and on Bound Tree’s order management system allowing them, their Bound Tree Account Manager or Customer Care representative to access their account information, including account history, contacts and shipping addresses, open orders and payment preferences.

ORDERS/PAYMENTS

Q: If a customer still has a product on order with EMP, what happens to that order?

A: EMP will continue to fulfill orders placed through them until the integration date, after which time, Bound Tree will automatically transfer the orders to their system and fulfill the orders. Customers will NOT lose their place in line for any items on backorder. For any questions about order status or payments prior to the integration date, customers are advised to contact their EMP account manager or EMP customer care contact. After the integration date, customers should contact the Bound Tree Customer Care team at (800) 533-0523, Monday - Friday, 8:00 a.m. - 8:00 p.m. EST or by emailing contactcustomercare@boundtree.com.

Q: What if a customer has an outstanding balance/credit with EMP?

A: Outstanding balances including credits will be migrated over to Bound Tree by the integration date and can be paid/used at Bound Tree moving forward.

Q: What happens to the EMP Rewards points a customer has earned with EMP?

A: EMP Rewards points can be redeemed through EMP until the integration date. After that date, the value of Rewards Points will be calculated and can be applied as a discount on a future purchase with Bound Tree. More information is forthcoming on EMP Rewards points. Rewards members will continue to receive special discounts and promotions through Bound Tree.

Q: Where do customers remit payments?

A: Before the integration date, customers should continue to submit their payments to EMP, as before. After the integration date, customers should submit payments to Bound Tree.

Remittance Address:
Bound Tree Medical, LLC
23537 Network Place
Chicago IL, 60673-1235

Remittance Email Address:
ar@sarnova.com
TIN: 31-1739487

Q: How can customers place orders with Bound Tree?

A: Customers can place orders with Bound Tree online, through their Account Manager, by email, phone, mail or fax:

Online: www.boundtree.com
Email: contactcustomercare@boundtree.com
Phone: (800) 533-0523
Mail: Bound Tree Medical, PO Box 8023, Dublin, OH 43016-2023 Fax: (866) 284-7504 or (800) 257-5713

ADDITIONAL BENEFITS

Q: What are the additional benefits of working with Bound Tree?

A: Bound Tree Medical consults with customers to offer them the most appropriate products, services and support to meet their demanding needs:

  • Products - From everyday disposable items to extensive capital equipment, Bound Tree offers thousands of products across all clinical categories, including Bound Tree’s exclusive offering of Curaplex® by Bound Tree items, pharmaceuticals and kitting solutions.
  • Services - Bound Tree offers valuable services to increase efficiency and accuracy, reduce liability and positively impact the bottom line. Services such as inventory and asset management, online ordering for controlled substances, and emergency disaster support can save time and reduce overall costs.
  • Support - Bound Tree is dedicated to providing best-in-class support. This includes a dedicated Account Manager and a team of highly knowledgeable Customer Care representatives as well as CAPCE-certified training courses through Bound Tree EDU.

Q: What are the advantages of Bound Tree’s distribution network?

A: Bound Tree’s state-of-the-art distribution network serves the needs of EMS customers nationwide:

  • Extensive, curated assortment of best-of-the-best products and services for EMS professionals
  • The largest, highly trained, nationwide field sales force and inside sales force in EMS
  • State-of-the art distribution network that services 98% of customers in less than two days
  • Full-service Rx capabilities including controlled substances and CSOS ordering
  • Robust, website that is secure and PCI certified
  • Emergency Disaster Support service coverage