Returns

If you decide you do not want a product that you have purchased from EMP and wish to return it, please contact our Customer Service Team to receive a Returned Goods Authorization (RGA) number.

Items that are not returnable would include the following; special order items, items that have been marked or engraved, broken packaging, items not sent back in original packaging, customized items, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition. In addition, all pharmaceuticals (please see our Expired Drug Procedure and Policy listed below), items with expiration dates, and items that are subject to FDA tracking requirements are not returnable.

When calling for a return authorization number it is extremely helpful if you have the following information:

  1. Your EMP Invoice number
  2. Product description, part number and serial number if applicable.
  3. A brief explanation for returning the merchandise. An EMP customer service representative will issue you a RGA number.

Before sending the product back to us, please perform the following to ensure the proper and prompt processing of your return.

  1. Write the RGA number on the outside of the box
  2. Enclose a copy of our original invoice in the box.
  3. Send the package freight prepaid.

There will not be a restocking fee if the product is returned within 30 days of the EMP invoice date. Any products returned more than 30 days from EMP invoice date are subject to a 15% restocking fee. 

Return authorization numbers are valid for 30 days after the date they are issued. If you have any questions please give us a call.

Expired Drug Procedure and Policy

EMP is pleased to offer our customers the ability to return their outdated pharmaceuticals for a 15% credit. Not only will this allow you to defray some cost, but will also help solve the problem of disposing of expired pharmaceuticals. While some return policies can be drug specific, complex and difficult to track, ours is the simplest, most straight forward in the industry.

All drugs purchased from EMP qualify for the pharmaceutical return policy upon expiration except for Narcotics, IV bags and bottles, Irrigation Solutions, Any pharmaceuticals requiring refrigerated storage, over-the-counter medications, Topical Jelly and Ointments, Glutose and Oral Medications, Laryng-O-Jets, Nasal Sprays, Inhalants, Aerosols, kits, discontinued and special order items.

Listed below is the Expired Drug Procedure and Policy:

  1. Call EMP Customer Service for an Expired Drug Return Form (EDRF) number
  2. Returned pharmaceuticals must have been purchased from EMP
  3. Returned pharmaceuticals must be shipped prepaid
  4. Returned pharmaceuticals must be received within 30 days of expiration
  5. Product must be intact and in their original packaging
  6. Upon receipt of eligible pharmaceuticals, a credit of 15% of the original purchase price will be placed on your account
  7. Credits may be used for any future purchase and are not limited to pharmaceuticals
  8. Returns must be made to the appropriate EMP facility

Please note: Due to strict regulations placed upon us, ANY shipment received that is unmarked and/or does not have a pre-authorized and completed Expired Drug Return Form (EDRF) will be refused. Partially used medications will not be accepted.